• Welcome to AT&T GSMS Online Help
  • Getting Started and Setup
    • Getting Started
      • Sign Up
      • Log In
      • Reset Password
      • Navigating the AT&T GSMS Web Portal
      • Setup and Data Entry
      • Home Tab and Dashboards
      • Searching Orders
      • Tooltips
    • Personal Setup
      • Personal Setup - Personal Information
        • Personal Information
        • Personal Information - Change Password
        • Personal Information - User Portal Preference
      • Personal Setup - Message Settings
        • Message Settings - Content Visibility Control
        • Message Settings - StaffMatch Preference
        • Message Settings - Personal SMS Preference
        • Message Settings - Personal Emailer Preference
      • Personal Setup - Address Book
        • Address Book - Contacts
          • Contacts - Contact Summary
          • Contacts - Search Contacts
          • Contacts - Send a Quick SMS to a Contact
          • Contacts - New Contact
          • Contacts - Create a Contact Import File
          • Contacts - Import Contacts
          • Contacts - Clone a Contact
          • Contacts - Delete a Contact
        • Address Book - Groups
          • Groups - Group Summary
          • Groups - Search Groups
          • Groups - Send a Quick SMS to a Group
          • Groups - New Group
          • Groups - Add Contacts to a Group
          • Groups - Send a Group Invitation Email
          • Groups - Add Groups to a Group
          • Groups - Create a Group Import File
          • Groups - Import Group
          • Groups - Clone a Group
          • Groups - Delete a Group
          • Groups - Export a Group
          • Groups - View Broadcasts Associated with a Group
        • Address Book - Lists
          • Lists - List Summary
          • Lists - List Search
          • Lists - Send a Quick SMS to a List
          • Lists - New List
          • Lists - List Item Summary
          • Lists - New List Item
          • Lists - New Draw
          • Lists - Clone a List
          • Lists - Delete a List
          • Lists - Export a List
          • Lists - Formats
            • Lists - Mobile List Format
            • Lists - Email List Format
            • Lists - Inbound List Format
            • Lists - Subscriber Profile List
            • Lists - Email Subscribe List
            • Lists - Email Unsubscribe List
            • Lists - List Character Constraints
      • Personal Setup - Messages
        • Messages - Show Email Messages
        • Messages - Show Voice Messages
      • Personal Setup - Templates
        • Templates - SMS Standard Template
          • Edit an SMS Standard Template
        • Templates - SMS Broadcast Template
          • Edit an SMS Broadcast Template
        • Templates - Email Template
          • Edit an Email Template
        • Templates - Voice Template
          • Edit a Voice Template
        • Templates - Call Control Object Summary
    • Company Setup
      • Company Setup - Manage Users
        • Users
        • Users - Login History
        • Users - User Search
        • Users - User Licenses
        • Users - User Credit Control
          • Sending more than your Credit Control Limit
      • Company Setup - Customer Information
        • Customer Information - Company Information
        • Customer Information - Handset Profiles
          • Handset Profiles - New Handset Profile
          • Handset Profiles - List Format
        • Customer Information - Addresses
        • Customer Information - Email API Preference
        • Customer Information - Authenticator
        • Customer Information - Fraud Detection and Prevention
        • Customer Information - Timezone Open Hours
          • Timezone Open Hours - New Timezone Open Hours
          • Timezone Open Hours - Worked Examples
        • Customer Information - RSS Feeds
      • Company Setup - Consent Management
        • Consent Profile - Summary
        • Consent Profile - New Consent Profile
        • Consent Profile - View Consent Profile Details
      • Company Setup - Licenses
        • Licenses - Application Licenses
          • Application Licenses - Assign an Application License
          • Application Licenses - Buy an Application License
          • Application Licenses - Cancel an Application License
        • Licenses - Message Pack
          • Message Pack - Buy a Message Pack
      • Company Setup - Synchronisation
        • Prerequisites
        • LDAP Plug-in Set-Up : Create New Synchronization
        • Reporting
        • Limitation and Rules
        • Query Examples
      • Company Setup - Escalation
        • Escalation - Template
          • Escalation - Create New Escalation Template
          • Escalation - Search and Summary Page
          • Escalation - Working with Escalation Templates
            • Summary
            • Delivery Options
            • Escalation Logic in OMNI Channel: Permutations of Triggers with Actions
      • Company Setup - Plugins
        • Plugin - SMS Plugin
          • Plugin - MS Dynamics Plugin
      • Company Setup - Reminder
        • Reminder - Message Template
        • Reminder - File Formats
        • Reminder - Standard Appointment File Format
      • Company Setup - StaffMatch
        • StaffMatch - Shift Order Messages
        • StaffMatch - Qualifications
        • StaffMatch - Shift Roles
        • StaffMatch - Shift Times
        • StaffMatch - Shift Locations
        • StaffMatch - Shift Employees
  • Address Book (Contacts, Groups, Lists)
  •  Campaign Tools
    • AT&T Gloabl Smart Messaging
      • Prerequisites
      • Getting Started
      • Company GAMMA Preference
      • Security & Admin Control in GSMS
        • Manage Notifications
        • Encryption
        • Password Policy & Inactivity Period Set-up
        • Location Settings
        • Repeat Alert & Require Acknowledgment
        • Delete A GAMMA User via MEMS Portal
      • Personalize your Web Setup for AT&T GSM
      • My AT&T GSM App
        • Tabs
        • Profile Picture
        • Presence Status
        • Password
        • Notifications
        • Working with Contacts
        • Using Location
      • P2P Messaging & Workflows
        • Profile Picture 2
        • Sending Messages
        • Receiving Messages
        • Remote Wipe Messages
        • Understanding Message Status
        • Using Push Workflow Messages
        • Using Pull Workflow Messages
      • AT&T GSM Meeting Rooms
        • Creating a Meeting Room
        • Meeting Room Screens
        • Meeting Room Options and Controls
      • Using AT&T GSM A2P Builder
        • Logging into the Web portal
        • Order Name and Description
        • Set Destinations
        • Send Rich Messages or Interactive Messages
          • Create Rich Media Messages
          • Creating Interactive Messages
            • Overview and Toolbars
            • Getting Started
            • Utilising Existing HTML Forms
            • Design a Layout
            • Add Content
            • Add Inputs
            • Preview your Form
            • Advanced Functions: Control Settings
            • Receiving Responses to Workflow Messages
        • Manage Replies
        • Customize Delivery Options
        • Batch Options
        • Complete Your AT&T GSM Order
        • Using AT&T GSM Templates
          • AT&T GSM Template Summary
          • Accessing Templates from the AT&T GSM Home Page
      • Using AT&T GSM P2A Builder
      • Remote Wiping A2P Messages
      • Disable GAMMA Application
      • AT&T GSM Reporting
      • AT&T Gloabl Smart Messaging FAQ
    • WebSMS
      • WebSMS - Application Overview (Standard)
      • WebSMS - Application Overview (Broadcast)
      • WebSMS - Personal Setup
      • WebSMS - Company SMS Preference
      • WebSMS - Order Summary (Standard)
      • WebSMS - Order Summary (Broadcast)
      • WebSMS - New SMS (Standard)
      • WebSMS - New SMS (Broadcast)
        • Interactive Messaging
          • HTML Builder Space
            • BASIC
              • Text Field
              • Text Area
              • Number
              • Password
              • Checkbox
              • Select Box
              • Select
              • Radio
              • Button
            • MEMS
              • Link Preview Title
              • Link Preview Image
              • Inbound Submit Button
            • ADVANCED
              • Email
              • URL
              • Phone Number
              • Tags
              • Address
              • Date/Time
              • Day
              • Time
              • Currency
              • Survey
              • Signature
            • LAYOUT
              • HTML Element
              • Content
              • Columns
              • Field Set
              • Panel
              • Table
              • Tabs
              • Well
            • DATA
              • Hidden
              • Container
              • Data Map
              • Data Grid
              • Edit Grid
              • Tree
            • PREMIUM
              • reCAPTCHA
              • File
              • Nested Form
              • Custom
        • WebSMS - Campaign Statistics
      • WebSMS - Show SMS Messages
      • WebSMS - Templates (Standard)
      • WebSMS - Templates (Broadcast)
      • WebSMS - Messages
      • WebSMS - Message Types
        • WebSMS - Text Message
        • WebSMS - HTML
        • WebSMS - Flash Message
      • WebSMS - Advanced Character Sets
      • WebSMS - Simple Template Messaging
        • Getting Started - Customer Administrator
          • Setup Licenses
          • Creating SMS Templates
          • How do I define 'Editable Fields' for Simple Template Users?
          • Locking the Templates
          • Viewing SMS Templates
        • Getting Started - Standard User
          • What access do I have?
          • Sending a Simple Message
        • Help me Debug
      • FAQs - SMS
    • eMailer
      • eMailer - Application Overview
      • eMailer - Personal Setup
      • eMailer - Company Setup
      • eMailer - Order Summary
      • eMailer - New Email
      • eMailer - Templates
      • eMailer - Messages
      • eMailer - Best Practises in Email communications
      • eMailer - Spam Checking
    • Voice Messaging
      • Voice Messaging Features
      • Voice Messaging - Getting Started
      • Voice Messaging Company Voice Preferences
      • Voice Messaging - Order Summary
      • Voice Messaging - Search Voice Messages
      • Voice Messaging - Setup Voice Templates
      • Call Control Objects
        • Create Call Control Objects
        • View Call Control Object Summary
      • Send New Voice Order
        • Send Voice Attachment
        • Send Text To Voice
        • Send Voice using Call Control Object
      • Voice Messaging IVR
        • Voice IVR Overview
        • Using Voice IVR
        • Trigger Voice IVR
    • Omni
      • Omni Overview
      • Why Use Omni?
      • Getting Started
      • Omni-Message Handling
      • Omni Order Summary
      • Send Omni Messages
        • Company Omni Preferences
        • Send Omni Plain Text Message
        • Send Omni Rich Message
        • Send Omni Interactive Message
          • Interactive Message Editor - Toolbar
          • Interactive Message Editor - Getting Started
          • Interactive Message Editor - Utilising Existing Forms
          • Interactive Message Editor - Design a Layout
          • Interactive Message Editor - Add Content
          • Interactive Message Editor - Add Inputs
          • Interactive Message Editor - Preview your Form
          • Interactive Message Editor - Advanced Functions
        • Send Omni Voice Message 
      • Setup Omni Templates
      • FAQ
    • Inbound
      • Inbound - Application Overview
      • Inbound - Order Summary
      • Inbound - New Inbound Order
      • Inbound - New Inbound Choice(s)
        • Inbound - Forward to URL Detail
      • Inbound - New Inbound Response Message(s)
      • Inbound - Order Planning
      • Inbound - Order Overview
        • Inbound - Access Numbers
        • Inbound - Lists
        • Inbound - Creating Filtering Opt-in/Opt-out Lists
        • Inbound - Flow Design
      • Inbound - Additional Help with Regular Expressions
    • Reports
      • Reports - Application Overview
      • Reports - Home
      • Reports - Summary Reports
        • Reports - Summary by User
        • Reports - Summary by Order
        • Reports - Summary by Cost Center
        • Reports - Summary by Company
        • Reports - Summary by Label
        • Reports - Summary by Source Address
        • Reports - Summary by Account
      • Reports - Message Reports
        • Reports - Message Report Export Format
      • Reports - Account Reports
      • Reports - Scheduled Message Reports
        • Reports - Schedule a Message Report
        • Reports - Scheduled Message Report Export Format
        • Reports - Message Status Descriptions
      • Reports - Message Status Description - API
      • Reports - Performance Report
      • Reports - Scheduled Performance Report
        • Reports - Schedule a Performance Report
      • Reports - StaffMatch Reports
      • Reports - Scheduled Account Report
        • Reports - Message Report Export Format_2 (2)
      • Reports - Scheduled SMS By Source Address Report
        • Reports - Message Report Export Format_2
      • Reports - Appointment Reminder Reports
        • Reports - Appointment Reminder Report
        • Reports - Cancellation Report
      • Reports - Message Status Description
  •  Applications
    • Authenticator
      • Authenticator - Application Overview
      • Authenticator - API
      • Authenticator - 2FA Implementation Examples and Use Cases
        • Authenticator - One Time Passwords, eCommerce - Banking
        • Authenticator - VPN Secure Token Replacement - User Triggered
        • Authenticator - VPN Secure Token Replacement - VPN Authentication Login Triggered
      • Authenticator - Company Setup/Preferences
      • Authenticator - Home
      • Authenticator - Create a New Token
      • Authenticator - Import Tokens
      • Authenticator - One-Time Password (OTP)
        • Authenticator - Testing One-Time Passwords for a Token
        • Authenticator - One-Time Password Challenge Results
        • Authenticator - Review One-Time Password Details
    • Content
      • Creating and Managing Feeds
      • Viewing Feed Contents
      • Creating an SMS Notification Order
      • Creating an Email Notification Order
    • RapidAlert
      • RapidAlert - Product Overview
      • RapidAlert - Getting Started
      • RapidAlert - Company Setup and Preferences
        • Message Preferences
        • RapidAlert Group
      • RapidAlert - Home
      • RapidAlert - New Template
      • RapidAlert - Template Summary
      • RapidAlert - New RapidAlert
      • RapidAlert - Summary
    • StaffMatch
      • StaffMatch - FAQ
        • 1. How do I cancel a shift?
        • 2. How do I know if a shift I've offered has expired?
      • StaffMatch - Application Overview
      • StaffMatch - Personal Setup
      • StaffMatch - Company Setup
        • StaffMatch - Shift Order Message
        • StaffMatch - Qualification
        • StaffMatch - Shift Role
        • StaffMatch - Shift Time
        • StaffMatch - Shift Location
        • StaffMatch - Shift Employee
          • StaffMatch - Import Employees
          • StaffMatch - Auto-Import Employees
      • StaffMatch - Home (Shift Summary)
      • StaffMatch - New Shift Order
      • StaffMatch - Shift Order Responses
      • StaffMatch - Reports
        • StaffMatch - Summary Report
        • StaffMatch - Employee Report
        • StaffMatch - Shift Report
    • Reminder
      • Reminder - FAQ
      • Reminder - Application Overview
      • Reminder - Company Setup
        • Reminder - Message Templates
        • Reminder - File Formats
        • Reminder - Standard Appointment File Format
      • Reminder - Home
      • Reminder - New Reminder Order
      • Reminder - New Information Order
  • AT&T Global Smart Messaging Suite powered by Soprano Active Directory Plugin User Guide
    • About AT&T Global Smart Messaging Suite powered by Soprano
      • Internationally Recognised
      • AT&T Global Smart Messaging Suite powered by Soprano
      • Why AT&T?
      • SOPRANO Mobile Financial Suite
      • About Help
    • Overview
      • Why Use an LDAP Plug-in
      • What is an LDAP Plug-in
      • Synchronization Flow
    • Basic Concepts
    • Prerequisites
    • Working with GSMS's LDAP Plug-in
    • Administrative Controls
      • Create Synchronization Settings
      • Setup Object Mapping
      • Additional Backend Settings
      • Outcome
    • Reporting
    • Advantages of LDAP Plug-in
    • Limitation and Rules
    • Appendix
      • Glossary
      • LDAP Query Examples
  • Glossary of Terms
  • Individual Applications Capability
  • Add-Ins
    • AT&T GSMS Anonymous Inbound
    • AT&T GSMS Anonymous Inbound (With Reply)
  • Troubleshooting
    • Troubleshooting Email2SMS API - Simple
    • Why is my message marked as FAILED/UNDELIVERABLE?
    • Change Email Address
    • Permission Management Add/Remove To/From List
    • Message Size
    • Run out of Credit
    • How do I Provision a Customer?
    • How do I Delete a Template?
    • Broadcast Source Addresses Explained
    • Forwarding Email to Email2SMS interface Fails
    • Destination Presentation
    • What is a CSV File?
    • Platform Administrator Activities
      • Manually Add Credits to Message Pack
    • Adding Contacts to Group Errors
    • Email Address Already Exists
  • Technical Concepts
  • Contact Us

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