Consent Profile - View Consent Profile Details

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Consent Profile - View Consent Profile Details

 

Overview

 

Clicking on a consent profile name on the Consent Profile Summary screen will display the existing attributes of that profile, and allow you to edit them if necessary.

 

 

 

Click the 'Show Consent Profiles' link in 'Company Setup > 'Consent Management' to open the 'Consent Profile Summary' screen.

 

Click a profile name to view its details.

 

 

 

Description

 

 

Consent Profile Details: Default Consent Profile

 

 

Consent Profile Details

 Pool Address Associations

 Non-Pool Address Associations

 

 

Name

Descriptive name for the message, to allow easy identification in the 'Summary' screen or search function.

 

Description

 

Any further descriptive information about the message - optional.

 

Default Profile

 

Check box indicating whether the profile has been selected as the default profile.

 

Static Profile

 

Check box indicating whether you would like to lock this profile down. This means that if the profile is set as default, it will be the only one available for use in a new broadcast.

 

Opt-In

 

The flag indicates whether the Profile is used for 'Opt-in' (ticked) or 'Opt-out' (un-ticked) requests.

 

Consent Group

 

The group name associated with the consent profile. This must be a 'Company' group. When a message recipient opts-in, they are automatically added to this consent group.

 

Header

 

Text to be displayed in the header of every outbound SMS message using this consent profile.

 

Footer

 

Text to be displayed in the footer of every outbound SMS message using this consent profile.

 

Example:

 

If you define header as 'It's a Wonderful Life' and footer as 'Make the Most of It', any broadcast message you send will be displayed as follows:

 

oIt's a Wonderful Life, <Message Body>, Make the Most of It

 

 

 

If there is an active consent profile being used by the customer, the header and footer will be applied to messages sent via SMPP, WSDL and HTTP interfaces, as well as StaffMatch shift offers and SMS orders.

 

 

Opt-Out Management

 

 

Opt-Out Pattern

The default pattern that will be used to trigger an 'OPT-OUT' request (default opt out keyword is 'STOP' [case insensitive] however this can be reconfigured).

 

•Example:

When an individual receives a Broadcast message and wishes to opt-out, they can reply with the following text:

 

o'STOP' or 'stop'

 

Stop Response

 

The SMS Message that is automatically sent to a mobile user after they have 'OPTED-OUT' with a 'STOP' message.

 

•Example:

After sending 'STOP', they will receive a message containing the text defined in this field, which might resemble the following:

 

o'You have now been removed from our mailing list'.

Opt-Out MOBILE/VOICE/EMAIL/LOCATION

 

The type of message being opted-out of.

 

•Example:

If 'Opt-Out MOBILE' box is ticked, and the recipient sends a 'STOP' response to a Broadcast, they will no longer receive SMS messages; however they will still be able to receive VOICE, EMAIL, and LOCATION Broadcasts. All relevant boxes must be ticked according to the type of communication the recipients wish to opt-out of.

 

 

Provided no other keyword is provided, default 'STOP' messages will be sent to the originating address of the last message sent to a user. This is important to note where a Parent/Child hierarchy has been established.

 

This means that a recipient can choose to opt-out of a sub-group, whilst still remaining part of a master group (e.g. Health industry - recipient may still wish to receive general updates about a hospital's activities, but opt-out of 'Nutrition Tips' communications).

 

 

Help Management

 

 

Help Pattern

The default pattern that will be used to trigger a 'HELP' request (default help keyword is 'HELP' [case insensitive]; however this can be reconfigured).

 

•Example:

 

When an individual receives a Broadcast message and wants further assistance, they can reply with the following text:

 

o'HELP' or 'help'.

 

Help Response

 

The SMS message that is automatically sent to a mobile user after they have requested HELP.

 

•Example:

 

After sending 'HELP', they will receive a message containing the text defined in this field, which might resemble the following:

 

oCall 800-123-1234 for help

 

 

Opt-In Management

 

 

Opt-In Pattern

The pattern that will be matched for 'OPT-IN' requests (default opt out keyword is 'IN' [case insensitive]; however this can be reconfigured).

 

•Example:

When an individual receives a Broadcast message and wishes to opt-in, they can reply with the following text:

 

o'IN' or 'in'

 

Opt-In Response

 

The SMS message that is automatically sent to a mobile User after they have OPTED-IN.

 

•Example:

If a Broadcast message is sent inviting the recipient to join a mailing list, after sending 'IN', they will receive a message containing the text defined in this field, which might resemble the following:

 

oYou have now been added to the mailing list.

 

Opt-In MOBILE/VOICE/EMAIL/LOCATION

 

The type of message being opted-in to.

 

Invitation SMS

 

The invitation message sent when inviting a contact to a group as an inactive member.

 

•Example:

If check box is ticked, and the recipient has responded with an 'IN' message, they will receive a message containing the text defined in this field

 

SMS Invitation Response

The SMS Message that is automatically sent to a mobile user after they respond to an incoming SMS invitation.

Response Management

 

 

Support Email

 

Support email address can be added to response messages.

 

Support Phone

 

Support phone number can be used in response messages.

 

Terminate MO

 

Terminates mobile-originated message once Consent Management is applied.

 

 

Terms and Conditions

 

 

Create Terms and Conditions

 

Create a 'Terms and Conditions' page in the platform and point to it.

 

Terms and Conditions URL

 

'Terms and Conditions' link can be used in Consent Management response messages.

 

Terms and Conditions

 

'Terms and Conditions' page content.

 

 

 

Pool Address Associations

Pool Address Associations

 

 

 

All

 

Check box to select all the available pool addresses to be associated with this Consent Profile.

 

Address

 

The address itself (short Code, long lode, alphanumeric address).

 

Address MO Keyword

 

The address MO keyword.

 

Message Type

 

The type of address (SMS, Voice).

 

Owner

 

The owner of the address.

 

Lessee

 

The lessee of the address.

 

Routing Profile

 

The routing profile associated with the address.

 

 

 

Non-Pool Address Associations

Select at least one address (number) to be used as the source for automated responses to MO keywords. When a customer receives one of the responses you have defined, e.g. 'Opt-In Response' message, it will be sent from one of these numbers.

 

 

 Non-Pool Address Associations                                                                                                                                    

 

 

All

 

Check box to select all the available Pool addresses to be associated with this Consent Profile.

 

Address

 

The address itself (short code, long Code, alphanumeric address).

 

Address MO Keyword

 

The address MO keyword.

 

Message Type

 

The type of address (SMS, Voice).

 

Owner

 

The owner of the address.

 

Lessee

 

The lessee of the address.

 

Routing Profile

 

The routing profile associated with the address.

 

 

 

To return to the Consent Profile Summary without making any changes.

 

 

If you wish to change any attributes.

 

 

To permanently delete the consent profile.