Edit a Voice Template

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Edit a Voice Template

 

Overview

 

Edit a stored Voice Messaging template.

 

Choose a template by clicking its name in the 'Voice Order Template Summary' screen.

 

 

Summary                                                                                                                                    

 

 

The 'Voice Order Template Edit' screen will be displayed.

 

 

Description

 

Voice Order Template Edit  


 

 

Summary

 

 

Name

A word or number to identify the order in summaries and reports (not seen by message recipients).

 

Description

Type/paste any extra descriptive information which might be useful.

 

Subject

Specify the subject of the media if required.

 

 

 

Destinations

 

 

To

Type/paste mobile number(s) in international format. The field will convert numbers to the required international format if possible.

 

e.g. Australian number: 12912345678.

 

You can add multiple destination numbers, 1 per line. There is no limit to the number of destination numbers you can add in this field.

 

e.g. 12912345678

12912345679

 

 

List/Contact/Group

Choose pre-existing destination(s) for your message. Select 'Lists', 'Contacts' or 'Groups' from the drop-down list. Click here for information about lists, contacts and groups.

 

Left-click to select the destination list(s) / contact(s) / group(s). Ctrl + left-click to select multiple list(s) / contact(s) / group(s).

 

 

 

Message

 

 

This is where you specify the content of the message.

 

Voice Service Type

 

Choose 'Text' to type/paste content or HTML code directly; choose 'HTML' to use the HTML editor and view the output.

 

Voice Service Message

Click 'Browse' to navigate and select audio file. Type/paste 'Message Length' (seconds).

 

 

 

Consent

 

 

Outbound Filter Type

The options in this drop-down menu are:

 

NONE

 

BLACKLIST - Messages will only be sent to numbers that do not appear in the chosen list (see 'Outbound Filter List' field). If you need to comply with Spam Act requirements then you would most likely choose 'Blacklist'. From the drop-down list, select the blacklist or whitelist list you wish to use as your filter. Multiple lists can be configured within GSMS to enable the user to choose the most appropriate one.

 

WHITELIST - Messages will only be sent to those numbers that are contained in both your destinations and the chosen whitelist.

 

The lists are filtered to present only 'Text' type lists and not 'Upload' or 'Automatic'.

 

Outbound Filter List

Select a list from the drop-down menu. This is the blacklist or whitelist that will be used to filter messages.

 

 

 

Replies

 

 

Return Call Number

 

Select from the drop-down menu.

 

From Email Address

 

The originating email address.

 

From Display Name

 

The sender's name.

 

 

 

Delivery Options

 

 

Delivery Frequency

Select from the drop-down menu. This is how often your message will be sent.

 

BI-WEEKLY - Every 2 weeks

 

DAILY - Once per day.

 

HOURLY - Once per hour.

 

IMMEDIATE - Once.

 

MONTHLY - Once per month.

 

ONCE - Once (at a future date and/or time).

 

WEEKDAY - Once per weekday.

 

WEEKEND - Once each weekend day (usually Saturday/Sunday however this may be configured differently for different nationalities).

 

WEEKLY - Once per week.

 

LIST_TRIGGER - Automatically sent upon retrieval of a list.

 

CONTENT_TRIGGER - Automatically sent upon the retrieval of new content from a specified feed. More information about content feeds.

 

 

If a recipient opts-out from receiving messages after an order has been scheduled, the scheduled message will NOT be sent to them.

 

 

Start Date

Click icon to select a date. Your message will be sent for the first time on this date, and recurring messages will be scheduled based on this date.

 

e.g. if 'Delivery Frequency' is 'MONTHLY' and 'Start Date' is '01/09/2012', the message will be delivered on the first day of each subsequent month (01/10/2012, 01/11/2012, 01/12/2012 etc).

 

 

Note: If you select monthly, and the start date is the last day of the month, then the platform will launch subsequent orders on the last day of the given month, regardless of the date.

 

e.g. Start date - 31 January 2019

       Next monthly delivery date - 29 February 2019

 

 

Start Time

Type/paste the time when you would like the message to be sent. If your message is recurring, it will always be sent at this time of the day.

 

 

End Date

Click icon to select a date. Your message order will be sent for the last time on this date.

 

End Time

Type/paste the time when you would like the final message to be sent (format HH:mm).

 

Priority

Select from the drop-down menu. If you are running more than one campaign at the same time, this field determines the order in which they will be launched.

 

e.g. 'Order 1' is assigned priority '1', and 'Order 2' is assigned priority '2'. Both orders are launched at the same time. 'Order 1' messages will be sent first.

 

Timezone Open Hours

Select from the drop-down menu. Click here for more information.

 

Registered Delivery

Click check box to receive confirmation that a message has reached its destination(s).

 

The delivery receipt message will be delivered to the platform inbox.

 

This field can be pre-populated by flagging the 'Registered Delivery' check box in Company SMS Preferences (Customer Administrators only).

 

 

 

Note: The service checks for, and executes new orders in 5 minute intervals.

 

 

Batch Options

 

 

This feature allows you to control the rate at which messages are delivered.

 

e.g. if your message contains a prompt to call a phone number, you may want to stagger the delivery of the messages so that your phone system is not overloaded with calls.

 

Batch Size

 

Edit the batch size here.

 

Batch Interval

 

Edit the interval between batches here.

 

Maximum Messages

 

This feature is useful if you are not sure how many recipients there are in a list but you want to limit the number of messages sent so that you don’t exceed your broadcast budget

 

 

 

Once all required fields are complete:

 

 

Store changes and exit

 

 

Discard all changes.