Click the 'Inbound' tab at the top of the interface to open the Inbound menu.

Click 'New Inbound' to open the 'New Inbound' screen and compose a new order.

Name

The name of the order.

Description

Additional information about the message. This field can be left blank.

Keyword

The keyword to that you wish to assign to this particular Inbound order.

If you are provisioning a keyword, then this should be a regular expression that looks for a single word. Using ' .* ' in the 'Keyword' field means that no 'sub-Keyword' pattern in a choice will be able to be matched.

Here are a couple of key concepts when configuring your keyword.

1. Within a single customer, if you want more than one Inbound order assigned to the same Inbound number, you need to populate the 'Keyword' field with the relevant keyword for this order.

2. If you only have a single Inbound number and a single Inbound order to manage all your responses you can leave this field empty. If this is the case, all messages for the Inbound (Access) number selected will be associated with this Inbound order.

State

Options include:

•ACTIVE

•INACTIVE

Start Date and Time

The commencement time and date for the order.

End Date and Time

The termination time and date of the order.

Inbound Filter

Filter Inbound messages by blacklist/ whitelist

•Blacklist - All Inbound messages from the mobile numbers listed on the blacklist are not received by the system.

•Whitelist - Only inbound messages from the mobile numbers listed on the whitelist are received, processed and stored.

Inbound Filter List

Select the blacklist/whitelist from the drop-down menu.

Any-to-any Channel Response

When checked, Inbound Orders are allowed to utilize any channel to send out responses as soon as a choice is matched. When left un-checked only the response channel matching the message type will be sent out.

SMS Access Number

Inbound SMS messages are sent to this Inbound number (note: to have an Inbound SMS access number available, you need to request this when your account is being provisioned).

Voice Access Number

Inbound Voice messages are sent to this Inbound+ number.

Note: to have an Inbound access number available you need to request this when your account is being provisioned.

Store changes and exit

Discard changes and exit.