Rich Media messages can be chosen when Users are required to send messages with one or more media types simultaneously.
Choose this option to send file attachments.
Choosing Rich Media enables you to send the Order as a Meeting.
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Once decided, proceed to utilize the attachment button : 
to upload relevant media files (Image, Audio, Video or generic Files).
Choose from the available set of options presented:
Text Attachment
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Write free-text content |
Audio Attachments
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Upload audio files directly as attachments |
Image Uploads
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Upload custom image files |
Video Attachments
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Upload video files as attachments |
File Attachments
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Attach a variety of files |
Images (Max file size: 5MB) |
Audio (Max file size: 5MB) |
JPG |
AAC |
GIF* |
MP3 |
PNG |
WAV |
BMP |
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*(Static-only - does not support animated GIFs).