<< <%SKIN-STRTRANS-SYNCTOC%> >> Reminder - Application Overview

 

Many service organizations (especially in the healthcare field) operate on the basis of appointments. Other examples include automobile servicing, local government, legal and financial consulting.

 

Traditionally, such businesses needed to dedicate internal resources to the labour-intensive process of phoning customers to confirm, and/or remind of, appointments.

 

Reminder offers a better option. Not only does this process automate the appointment reminding task - it also provides better visibility and improved time management. The system is also much less intrusive than a phone call.

 

Typically, receptionists and PAs will make hundreds of calls to confirm appointments. Reminder eliminates this tedious activity, providing the capability to issue reminders via SMS.

 

 

Features

•Ability to load, store and manage customer details

 

•Create an ‘order’ based on message templates and appointment details

 

•Customized messages to each customer

 

•Intelligent reply management

 

•Customized response to each customer who replies

 

•Automated status update using customer replies

 

•Sophisticated reporting features

 

•Additional capability to manage manual reminders where the customer does not want messages.

 

 

Benefits

•Less workload for front office staff.

 

•Reduced idle time from cancelled appointments.

 

•More cost-effective. SMS messages are cheaper than a phone call. The majority of calls will be to mobile numbers (with a typical cost of approximately 27c/min on top of the flag-fall) and may last several minutes.

 

•Our sophisticated reporting functions will allow you to keep track of appointment and cancellation statistics.