Voice Messaging - Send Text-To-Voice

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Voice Messaging - Send Text-To-Voice

* Click on the step to expand.

 

 

Step 1 - Open a New Voice Order

 

•Login to the AT&T GSMS web portal using valid credentials.

 

•Select 'Voice' tab from the menu options in  AT&T GSMS and click Send a New Voice Order to open the 'New Voice Service Order' screen.

 

 

Step 2 - Fill in Voice order details under Summary tab

 

•You will be taken to the below page:

 

New Voice Service Order  

                             

 

•Enter the name, description and subject for the voice order:

 

Name

Name of the order.

Description

Additional information about the message. This field can be left blank.

Subject

The 'Subject' field enables you to quickly identify the message in future (subject can be a maximum of 150 characters).

 

 

Step 3 - Select Recipients under Destination tab

 

 

 

To

 

Type/paste number(s) in international format. You can add multiple destination numbers, 1 per line. There is no limit to the number of destination numbers you can add in this field. For example,  12912345678 or e.g. 12912345678 12912345679

 

•How to personalize using Mail Merge (click to expand)

 

You can type/paste extra personal information on each line which will let you customize the message for every individual recipient. Type/paste each piece of information on the same line as the recipient's mobile number, separated by commas. E.g - 12912345678,John,Smith

 

Later, when you create the message text in the 'Message' tab, each of these entries can be swapped for a number, in braces (curly brackets). E.g - 12912345678 = {1}; John = {2}; Smith = {3}

 

So, if you want to send a message to 2 recipients which reads: ' Hello <Firstname> <Lastname> welcome to the club', you would include the first name and last name on every line, separated by commas. E.g - 12912345678,John,Smith Or 12912345679,Bob,Woods

 

List/Contact/Group

 

Choose pre-existing destination(s) for your message. Select 'Lists', 'Contacts' or 'Groups' from the drop-down list. Click here for information about lists, contacts and groups.

 

Left-click to select the destination list(s) / contact(s) / group(s). Ctrl + left-click to select multiple list(s) / contact(s) / group(s).

 

IMPORTANT: When sending to contacts, Voice messages will be delivered to whatever number is stored in the 'Mobile' field of their contact details record by default.

 

If you want to deliver messages to a land line number, add it in the 'Mobile' field of their contact details. Click here for more information.

 

 

Only the first 1000 contacts/groups/lists will be displayed (in alphabetical order).

 

 

Step 3 - Send Text-to-Voice order through Message tab

 

 

1. Select Voice Service Type - Voice Service Type which is nothing but the method by which you will send your actual message playback content. AT&T GSMS provides three options as Voice service type:

 

•Text to Voice

•Voice with Attachment

•Call Control Object (CCO)

 

In order to send a voice order using Text-to-Voice method, select Text to Voice as Voice Service Type. Text-to-Voice allows you to upload a .txt file which will be converted to a voice content.

 

2. Add language, speed, voice gender - Once you select Text-to-Voice from the drop-down, below fields appear on the screen:

 

 

Language

This instructs AT&T GSMS that the text content is written in the selected language, so it will pronounce words accordingly. AT&T GSMS will not translate between languages. Available options:

 

•English

•Spanish

•Portuguese

 

Voice

Choose Male or Female to determine the gender of the message 'speaker'.

 

SpokenSpeed

Select the speed with which you would like the text to be read. Available options:

 

•Normal

•Slow

 

Play Message

Number of times message plays before call termination. Available options:

 

•Once

•Twice

•Thrice

•Indefinitely

 

 

3. Text-to-Voice Options - Once you click on "Click here for Text to Voice Options, below screen appears on the window with options:

 

•Attach Text File

•Enter Text

•Enter Password Text

 

Text Summary Type                                                                                                                            

Add Attachment                                                                                                                            

 

 

a) Attach Text File -  If you select 'Attach Text File', you need to upload a 'txt' file using by clicking on 'Choose File' button.

 

b) Enter Text - If you select 'Enter Text', option to 'Add Text' appears. Enter the text that you would want to convert to voice.

 

 

Text Attachment Type                                                                                                                      

 

c) Enter Password Text - Used in case of OTP or passwords where the user wishes to have the letters spoken individually and also highlighting the letter-case. GSMS also provides the flexibility to add a text before and after the password is spoken aloud.

 

 

 

 

Text Attachment Type                                                                                                                      

 

 

Say First

Add text that you wish to be spoken before the password

Say Password

Add the password. Please note that this value will be spoken with individual letters and case pronunciation.

Say Last

Add text that you wish to be added after the password is read aloud.

 

4. Upload - Click on 'Upload' button once you fill in all the fields. Click 'Cancel' to discard all the changes. You are almost set! Move on to the next step.

 

Customers are recommended to test text-to-speech transcription output for accuracy validation prior to sending.

 

Step 4 - Filter Recipients using Consent tab

 

Filter Type - The type of filter (Blacklist/Whitelist) to apply to the outbound contacts/list.

 

•None - No outbound permission filters in place.

•Blacklist - No messages will be sent to the people listed in the blacklist.

•Whitelist - Messages will only be sent to people listed in the whitelist.

 

 

 

Filter List - Name of the list that is used as a blacklist/whitelist. The lists are filtered to only present 'TEXT' type Lists and not 'UPLOAD' or 'AUTOMATIC'.

 

 

Step 5 - Manage responses of Voice order through Replies tab

 

 

Reply To Address Type - Select from the drop-down menu for each message type. If a recipient replies to your message, this is the method by which it will be received.  A copy of every message is stored and details can be viewed in Messages section of AT&T GSMS (i.e. INBOX).

 

Email

Reply is sent to both a nominated email address and directly into AT&T GSMS.

 

Inbound

Reply to this order will trigger an Inbound message. User must configure the name of the inbound order in the 'Reply to address'. As a preparatory set-up to add Inbound under Replies, user much set-up Inbound before sending a Voice order.

 

Inbox

Reply is received directly into AT&T GSMS platform only (not email inbox). Received messages can be viewed in Messages section.

 

Mobile

Reply is sent to both a nominated mobile number and directly into AT&T GSMS.

 

URL

Reply is sent to both a nominated web address and directly into AT&T GSMS.

 

 

 

 

Reply to Address - Type/paste the reply email address, phone number, URL or Inbound name for each message type. If 'INBOX' is your Reply to Address Type, this field is not required (replies will go straight into the messages inbox within AT&T GSMS.

 

 

Step 6 - Set up your Delivery Options

 

 

Delivery Frequency

 

Select your delivery frequency from the 'Delivery Frequency' drop-down menu. The options are:

 

•HOURLY, DAILY, WEEKLY, FORTNIGHTLY or MONTHLY - Ongoing; message is sent on the same day/time each week.

•IMMEDIATE - Message is sent immediately.

•ONCE - Message is scheduled for sending at a single specified time/date in the future.

•WEEKDAY - Sent only between Monday to Friday.

•WEEKEND - Sent only on a Saturday or Sunday.

 

Start Date and Start Time

 

The start date and start time of the order.

 

End Date and End Time

 

The end date and end time of the order

 

Priority

 

If you are running multiple orders simultaneously you can set the priority for each. Priority 1 messages will be sent before priority 2 messages and so on.

 

Registered Delivery

 

Check this box if you want to receive confirmation that a message has been delivered to a handset.

 

Timezone Open Hours

 

Specifies the times that messages can be delivered (useful if you don’t want to send messages out at night, after work hours etc.) Options include:

 

•No: Messages can be delivered anytime

•Default: Messages are only delivered between the times specified in the 'Default Timezone Open Hours'.

 

 

 

 

Step 7 - Send Voice Order in Batches via Batch Options

 

This feature allows you to control the rate at which messages are delivered. You may want some messages delivered at the same time, and others may need to be staggered. For example, if your message contains a prompt to call a phone number, you may want to stagger delivery so that your phone system is not overloaded with calls.

 

 

Batch Size

 

Edit the batch size here. The default is 500 (i.e. 500 messages per batch).

 

Batch Interval

 

Edit the interval between batches here. The default is 10 seconds.

 

Maximum Messages

 

This feature is useful if you are not sure how many recipients there are in a list, but you want to limit the number of messages sent so that you don’t exceed your budget. The default is 100,000 messages.

 

 

 

Store changes and exit

 

 

If 'Delivery Frequency' is 'IMMEDIATE', this button launches the order.

 

 

If 'Delivery Frequency' is 'ONCE', or a recurring value (e.g. 'DAILY'), this button activates the order so that it will be sent at that time (and/or frequency).

 

 

Undo any changes and exit.

 

 

Store order content as a template for later use.