•Click the 'Inbound' tab at the top of the interface to open the Inbound menu.

•Click 'Inbound' to open the 'Inbound: Home' screen.

•Open the desired Inbound order name in the 'Inbound' summary table to add choices.

•The 'Inbound Details' screen will be displayed.

Name

A descriptive name for the new choice.

Description

The description provides more information about your choice.

SMS Access Number

The Inbound number for MO SMS i.e. the mobile number customers will send their choice to in order to trigger the order and any related responses.

Voice Access Number

The Inbound number for Voice messages.

Sub-Keyword

Any Inbound message containing the sub-keyword will activate/ trigger this choice (click here for more information on pattern-matching keywords).

State

Turn choices on/off by selecting 'Active/Inactive'.

Add To List

If you select a list, when the choice is triggered, the sender’s mobile number will be added to the list.

Remove From List

If you select a list that the sender belongs to, the sender’s mobile number will be removed from the list (otherwise nothing happens).

Add To Group

If you select a group, when the choice is triggered, the sender’s mobile number will be added to the group.

Remove From Group

If you select a group that the sender belongs to, the sender’s mobile number will be removed from the group (otherwise nothing happens).

Timezone Open Hours

This can be used to prevent messages from being delivered in anti-social hours e.g. after work, at night, on weekends etc.

To associate this choice with a specific timeframe, select one or more existing profile(s) from the list. If no options are displayed, it means you have not defined any 'Timezone Open Hours' profiles.

Click here for more information about setting up Timezone Open Hours.

If you do not wish to specify open hours, select 'None'.

Forward Type

Forward Inbound (received) messages to an email, inbox, mobile or URL.

Forward Destination

The Email, Inbox, Mobile or URL address that you want to receive the inbound messages in.

Send SMS on URL Response

This drop-down is only visible when 'Forward Type' = 'URL'.

Choose an SMS response from the drop-down list. This will be triggered upon a successful response from the specified URL in 'Forward Destination' field.\

Send SMS on URL Error

This drop-down is only visible when 'Forward Type' = 'URL'.

Choose an SMS response from the drop-down list. This will be triggered when an error response is returned from the specified URL.

The response text should be specifically designed to notify the recipient that there has been an error.

Next SMS Message

Choose from 'None' or click on the drop-down menu and select the next SMS message.

Note: If you have already selected 'Send SMS on URL Response', leave this drop-down as 'NONE'.

Next Voice Messages

Choose from 'None' or click on the drop-down menu and select the next Voice message.

Note: If you have already selected 'Send Voice on URL Response', leave this drop-down as 'NONE'..

Apply Label

Select from the drop-down list (license required). Click here for more information about Labels.

Forward Template

This field is only visible when 'Forward Type' = 'URL'.

An XML template can be added in this field, containing variables which are used by the 'Forward Destination' URL to return corresponding values in the SMS response, as defined in 'Send SMS on URL Response' field.

Click here to view supported variables and template code example

Forward Type

Forward received Inbound messages to any of the following:

•None

•Email

•Inbox

•Mobile

•URL

Forward Destination

The Email, Inbox, Mobile or URL address that you want to receive the inbound messages in.

Send SMS on URL Response

This drop-down is only visible when 'Forward Type' = 'URL'.

Choose an SMS response from the drop-down list. This will be triggered upon a successful response from the specified URL in 'Forward Destination' field.

Send SMS on URL Error

This drop-down is only visible when 'Forward Type' = 'URL'.

Choose an SMS response from the drop-down list. This will be triggered when an error response is returned from the specified URL.

The response text should be specifically designed to notify the recipient that there has been an error.

Next SMS Message

Choose from 'None' or click on the drop-down menu and select the next SMS message.

Note: If you have already selected 'Send SMS on URL Response', leave this drop-down as 'NONE'.

Next Voice Messages

Choose from 'None' or click on the drop-down menu and select the next Voice message.

Note: If you have already selected 'Send Voice on URL Response', leave this drop-down as 'NONE'..

Apply Label

Select from the drop-down list (license required). Click here for more information about Labels.

Forward Template

This field is only visible when 'Forward Type' = 'URL'.

An XML template can be added in this field, containing variables which are used by the 'Forward Destination' URL to return corresponding values in the SMS response, as defined in 'Send SMS on URL Response' field.

Click here to view supported variables and template code example

Send Voice on URL Response

This drop-down is only visible when 'Forward Type' = 'URL'.

Choose a Voice response from the drop-down list. This will be triggered upon a successful response from the specified URL in 'Forward Destination' field.

Send Voice on URL Error

This drop-down is only visible when 'Forward Type' = 'URL'.

Choose a Voice response from the drop-down list. This will be triggered when an error response is returned from the specified URL.

The response text should be specifically designed to notify the recipient that there has been an error.

Max Winners

Maximum number of winners.

Every Nth Winner

For example, 2nd, 3rd, 4th successful entry is a winner.

Winner Message

Message sent to winners.

Loser Message

Message sent to losers.

Add Winner to List

Add winners to a list.

Add Loser to List

Add losers to a list.

Expiry Date

Date the competition expires.

Expiry Time

Time the competition expires.

Too Late Message

Message to respondents if they try to join the competition after it has closed.

The Competition Draw Engine has been certified within all states of Australia. Please contact your Account Executive for details for the lotteries reference number. Outside of Australia, contact your Account Executive for further details relating to your region.

Store changes and exit

Undo any changes and exit.