Company Omni Preference Details set up can be utilized by Customer or Platform Administrators to set Omni Preferences. This setup will impact all the orders sent via Omni API & web portal.
* Only for users with administrator-level access.
Navigate to Omni Order Summary Page.
Click on the 
button in the Order Summary Page, to access Omni channel's Preferences.
Omni supports multiple content types. It is a one stop messaging solution for all delivery methods. Hence setting Omni preferences include:
•SMS Preference - Set up your SMS message address, delivery, filters and report preferences as explained in Company SMS Preference
•MMS Preference - Set up your MMS message address, delivery, filters and report preferences as explained in Company MMS Preference.
•Email Preference - Set up your preferences with MT, MO, Delivery Templates for Email-to-SMS messaging as explained in Company Emailer Preference
•Voice Preference - Set up your source address, destination presentation and filter preferences as explained in Company Voice Preference.
•GAMMA Preferences - Set up fallback, password, encryption, repeat alert and require acknowledgement settings under Company Gamma Preference.
Note: Any updates made to Omni preferences will impact individual delivery methods. For instance, an update with regards to SMS settings will reflect in all the SMSes sent via AT&T GSMS portal.