Click the 'SMS' tab at the top of the interface to open the SMS menu.

Click 'SMS' to open the 'SMS Order Summary' screen, the main hub for sending messages.

Create a new 'Broadcast' SMS order.

Choose a template to use as the starting point for your message (if any have been saved), otherwise leave as 'New From Template' to start fresh.

When is clicked, the template will be opened as a new order.

click here to read about SMS Preference Details

Click this button to access and configure SMS Preference Details.

Status

Choose from one of the following status options.

Customer

Choose from one of the existing Customers to see their individual Orders displayed.

User

Choose from one of the existing Users to see their individual Orders displayed.

Name

Manually enter a specific username.

Date Scope

Search via Start or End time.

Frequency

Choose from one of the following frequency options:

Start / End Date

Choose a range based on Start to End Date

Start / End Time

Choose a range based on Start to End Time

Change details

Opens an identical copy, which you can edit as necessary and re-use.

Remove permanently from the system

Launch a saved message.

Calender View

The Calender View tab allows users to view all their Voice Orders in a chronological orders.

This is a feature that makes it easier to view all Orders from a top-down approach.

Users can use the to toggle between the Calender and List view or Orders.

To view Orders as days and months Users can use the .

Day View:

Day View

The default page for Calender View shows the "day" view. This shows the complete set of Pending and completed Orders on a particular date. The default day is "today".

Users use the to navigate between dates.

Month View:

Month View

Individual Orders are displayed within each date box. Users can click on each Order to view further details on them.

Users can click on individual Order items inside the calenders to view details on the same.

Key Features :

•Under the 'Channel Broadcast Summary' screen, there are options to view the calender item entries based on a week view or daily view.

•Standard Orders and Broadcast Orders are displayed based on the dates they will occur or have already occurred.

•Certain calender entries may contain multiple entries. If the calender box cannot hold all the entries, there are limited number of entries ('x' number of entries). When users click on the 'x' they are taken from Month view into a Day view where all orders are listed down.

•Users have the freedom to switch between a calender view or list view.

•When Calendar view is filtered by Day orders, it must include the "Statistics Overview" chart that is seen in the list view of Order Summary tables.

Bounced

Email Broadcast messages with a 'Bounced' status are determined from the message status with respect to the delivery to the next mail relay.

The following statuses are grouped together as 'Bounced' messages:

•Message was undeliverable to mail relay

•Contains text 'Error'

•SMTP transport failed

•Invalid source address

•Invalid destination address

•Message expired prior to successful delivery to mail relay

•Message rejected from mail relay

Filtered

The following status will cause a message to be viewed in "Filtered" Status:

•Filtered by outbound blacklist

•

Queued

Email broadcasts that are awaiting delivery to recipients

Sent

Email broadcasts that are sent to the recipients devices

Delivered

Recipient has acknowledged delivery of Email broadcast

Fallback

Email broadcast is not delivered and is sent via SMS Fallback

Read

Recipient has read incoming message.