Now that our Inbound campaign is setup with necessary voice responses using predefined Call Control Objects, we are just a click away from our IVR call. Let's go back to our example where Simon needs to complete a PIN pending transaction.
•Navigate to Voice Messaging.
•Select a New Voice Order.
•Send Voice call using predefined Call Control Object 'Welcome'. (Click here if you need help in sending a voice call).
•Please ensure that under Replies tab, Reply to Address Type must be set as Inbound and the name of the Inbound must be selected in Reply To Address field. For our example, please select PIN Processing.
What happens Next ?
•Simon Receives the call > Enters keyword '1' > Inbound PIN Processing Triggered > Hits Choice 'Payment' > Triggers Voice Response 'Payment' > Invokes CCO 'Payment'.
•Simon Receives Voice message as per Payment CCO asking to enter PIN > Simon enters the PIN > Inputs accepted by GSMS > Call Disconnects.
Alternatively :
•Simon Receives the call > Enters keyword '2' > Inbound PIN Processing Triggered > Hits Choice 'Disconnect' > Triggers Voice Response 'Disconnect' > Invokes CCO 'Disconnect'
•Simon Receives Voice message as per Disconnect CCO conveying a Thank you note > Call Disconnects.
You may customize the call control objects and Inbound set-up to define unique IVR flows for your enterprise.