AT&T Global Smart Messaging Suite powered by Soprano (AT&T GSMS) provides a set of applications that allow mobile operators, enterprise and government customers to take full advantage of 2 way, interactive Mobile Messaging communications.
AT&T Global Smart Messaging Suite powered by Soprano (AT&T GSMS), provides a suite of applications tailored to the marketplace.
• Mobile Marketing - AT&T Global Smart Messaging Suite powered by Soprano provides the a web-based tool that simultaneously supports the composition and execution of broadcast and inbound SMS, and Email campaigns. AT&T GSMS can be used to build databases, personalized messages, schedule campaigns, manage opt in-out lists, run competitions, perform draws, quizzes, surveys and throttle traffic.
•Staff Fulfilment - AT&T GSMS StaffMatch manages the tedious activity of contacting staff to fill positions. The solution fully automates staff identification, offer control, response coordination, reporting, and notification of filled positions, including reminders to staff.
•Two-Factor Authentication - AT&T GSMS Mobile Authenticator provides a two factor solution based on SMS to allow access to internet or network properties. The solution removes the need for hardware tokens and avoids the man in the middle attack that is difficult to address with any other solution.
•Follow-up and Reminder - AT&T GSMS Reminder provides an automated mechanism to contact customers, patients and suppliers with a reminder, classify the response, and track the status of all appointments.
•Field Force Safety - AT&T GSMS StaffSafe provides an efficient SMS-based application, which significantly enhances the safety of mobile staff through SMS back to base communications and escalation management.
•A leading SMS/ Gateway with an extensive set of API's that connect to popular CRM, ERP, WFM, OSS, BSS, Automated Call Distribution etc. systems.
•AT&T GSMS is a powerful tool which helps manage customer communications for superior customer satisfaction outcomes. Customer notices, invoices, loyalty programs, appointment confirmations and more can all be managed through the platform
Build on tiered architecture AT&T Global Smart Messaging Suite powered by Soprano incorporates AT&T's proven SAAS framework to provide rapid deployments of new applications whilst remaining both horizontally and vertically scalable.