Users - New User

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Users - New User

 

Overview

 

Create a AT&T GSMS user.

 

 

 

 

Click the 'Users' link in 'Company Setup > Manage Users' to open the 'User Summary' screen.

 

Click button in title bar to open the 'New User' screen.

 

 

Description

 

New User


 

 

General Information

 

 

First Name

 

Given name.

 

e.g. John

 

Last Name

 

Surname.

 

e.g. Smith

 

Alias

 

A username for binding to SMPP Client Mediator, if required.

 

Min: 6 characters

Max: 8 characters

 

Email

 

A valid email address. This also becomes the user's 'Username' and will be required in order for them to log in to AT&T GSMS.

 

e.g. johnsmith@yourcompany.com

 

 

 

Email address must be unique on the platform. No two users can have the same email address and/or mobile number.

 

If provisioned, the mobile number also needs to be unique, but may be left blank.

 

 

A Contact record will also be created for the user automatically.

 

 

Phone

 

A valid landline or mobile number.

 

Fax

 

A valid fax number.

 

Mobile

 

A valid mobile number.

 

Time Zone

 

Select an option from the drop-down menu which matches the user's local timezone.

 

e.g. (GMT+10:00) AU, EST (New South Wales/Victoria)

 

Currency

 

Select an option from the drop-down menu which matches the user's local currency.

 

e.g. Australia, Dollars

 

Driver's License

 

A valid driver's license number.

 

e.g. 12345678

 

Number Plate

 

A valid automobile number plate registration ID.

 

Owner

 

This field defaults to the user you are currently logged in as.

 

To change the owner to a different sub-customer, click the field button and type the first few characters of the sub-customer name.

 

Any results will appear in the drop-down list. Click the required owner to select it.

 

Information Updates

 

If check box is ticked, the user will be opted-in to receive product release notes.

 

 

 

Address Information

 

 

 

Street/Suburb

 

Street and suburb name to be associated with the user, if required.

 

e.g. 132 Arthur Street

North Sydney

 

City

 

City name to be associated with the user, if required.

 

e.g. Sydney

 

State

 

State name to be associated with the user, if required.

 

e.g. New South Wales

 

Zip/Postal Code

 

Zip/postal code ID to be associated with the user, if required.

 

e.g. 2065

 

Country

 

Country name to be associated with the user, if required.

 

e.g. Australia

 

MSISDN Conversion Preference

Indicates which number to take if MSISDN conversion from national to international format is ambiguous. If this setting is DOMESTIC, MSISDN is taken as a local number, if INTERNATIONAL other's country number is taken.

 

Options: Domestic/International

 

 

Description

 

 

Description

If required, enter any useful information or notes you want to associate with the customer.

 

 

 

Employee Details

 

 

Employee Number

 

An optional ID number.

 

Title

 

Job title.

 

Cost Center Label

Can be used in reporting to associate employees with a particular department or function.

 

e.g. 'Call Center'

 

Cost Center ID

 

An ID code associated with the employee's allocated cost center, if applicable.

 

 

License Details

 

 

Username

 

Defaults to the address entered in the 'Email' field of General Information' section.

 

Role

 

Choose an option from the drop-down menu. The user role determines what base features will be accessible to the user.

 

Standard User - Basic level role for users, personal setup options only.

 

Customer Administrator - 'Company Setup' features available, including user management. Typically limited to one or a few users.

 

Platform Administrator - Advanced 'Platform Setup' and configuration features, usually reserved for account/IT management.

 

 

 

The primary user for application customers needs to be allocated a 'Customer Administrator' role.

 

Upon saving, the user details page is displayed.

 

 

Set Password

 

If check box is ticked, you can set a custom password for the user instead of generating a random one.

 

Password

 

If 'Set Password' check box is ticked, you can enter a custom password in this field and provide it to the user. They will not be required to change this upon their first login.

 

 

 

Password restrictions:

 

Minimum length: 8 characters

 

Maximum length: 16 characters (for SMPP API users, password must be 8 characters)

 

Cannot have 3 or more single characters repeating (i.e. the password cannot contain 'aaa' or '111').

 

Password acceptance criteria:

 

Must contain a combination of at least of the following:

 

1 digit (e.g. 0-9);

 

1 upper-case alphabetic character (e.g. A-Z);

 

1 lower-case alphabetic character (e.g. a-z);

 

1 special case character (e.g. ~, @, #, $, %, ^, &)

 

 

 

Note: All temporary passwords sent to users are configured, by default, to expire after 30 minutes - a new password change needs to be initiated at this time.

 

 

Active

 

If check box is ticked, user is ready to start using the AT&T GSMS features, sending messages etc.

 

Password Expired after 90 Days

 

If check box is ticked, password will become invalid after 90 days. The system, leaves this field checked by default.

 

 

Licenses

 

Assign the required licenses the user will need.

 

 

GSMS sends reminders to Users a few days before the password expires, to facilitate timely password updates to the syetem.

 

an automated email is created to be trigger 7 days, 3 days and 1 day before password is set to expire.

 

This requirement is linked to 90 days expiry field in GSMS that is turned on by default for all new users.

 

Content of automated email is as shown below :

 

7 day reminder :

 

 

3 day reminder:

 

 

1 day reminder:

 

 

Notes:

 

If Users change their email IDs within GSMS, the alerts will be automatically sent to the latest Email ID.

 

If the Users un-check the Password Expired after 90 Days no password change reminder emails will be sent.

The count for checking the 90 day password reset resets from the day the password is changed.

If Users fail to update password after the 90 day window, after the reminders have been sent, Users when logging in are taken directly to the Change password page. Refer to the topic Change Password.