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Prerequisites

Before you can send a 'Check' SMS in StaffSafe you must first have the completed the following steps:

 

•Get an SMS access number

•Setup StaffSafe preferences

•Add employees to the system

 

 

Principles of StaffSafe

Under normal operation AT&T GSMS StaffSafe will poll an employee periodically to confirm that they are safe.

 

If the user does not confirm their safety they are sent a message to confirm again, and if they don't respond their escalation contact will be sent an SMS and/or emailed, to raise to them that there is an issue.

 

At any time, the worker can trigger an escalation by sending an SMS containg the text 'ASSIST'.

 

 

Scenarios

Scenario 1: Employee Triggers StaffSafe with ‘start’ SMS